Organizations face a paradox: how to transform their operations while maintaining day-to-day efficiency. Traditional systems development lifecycle (SDLC) models, while methodical, often fall short in
Delivering an exceptional customer experience (CX) is a critical differentiator in the highly competitive marketplace. But how do you ensure that your CX strategies are
Omnichannel customer experience describes a holistic strategy for creating a seamless customer experience (CX) by thoroughly integrating all the points of contact and communication between
Business Model Innovation (BMI) is more than just a set of incremental changes; it represents a holistic and radical transformation of how a company creates
Enterprise Resource Planning (ERP) has become the nervous system for nearly every organization big and small. Fundamentally ERP links functional business groups (Sales, Accounting, Marketing, HR, Production,
Years ago when I was a Case Manager at the Tennessee Department of Human Services, I encountered a problem while determining a customer’s eligibility for benefits.
The last time you bought health insurance, financial services, a driver’s license, internet/mobile phone services, or for that matter any service, did you feel like
Throughout our SAFE Return to Work series, we’ve discussed the many business challenges raised by the COVID-19 pandemic. One of the most top of mind
Have you ever seen a Frank Lloyd Wright house? His homes are world famous masterpieces –with eight of them now inscribed as UNESCO world heritage
Creating Good Customer Experiences Creating good customer or constituent experiences is the difference between great companies and all others. What is a great experience? My
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